Privacy Policy

1. Introduction

Snow Spoiled Gifts ("we", "us", or "our") is committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order
• Request a quote for our services
• Subscribe to our email notifications
• Contact us for support or inquiries

Information collected may include:

• Name and contact information (email address, phone number)
• Shipping and billing address
• Order and transaction details
• Communication preferences
• IP address and browser information

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide quotes for custom 3D printing services
• Send order confirmations, invoices, and status updates
• Send promotional emails (only if you've subscribed)
• Improve our website and services
• Respond to your inquiries and provide customer support
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our services. Under POPIA, we inform you about our cookie usage:

Essential Cookies (No Consent Required)

We use the following essential cookies that are necessary for the website to function:

• Session Cookies: To maintain your login state and shopping cart contents as you navigate our website. These expire when you close your browser.
• Security Cookies: To protect against fraud, unauthorized access, and secure your account information.
• Functional Cookies: To remember your preferences and settings (such as language preference or theme selection).

Note: We do not use tracking, analytics, or advertising cookies. We do not track your browsing behavior across other websites.

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website, such as:

• Inability to stay logged in to your account
• Loss of shopping cart items
• Reduced security features

For instructions on managing cookies in your browser, please visit your browser's help section.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping companies)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of assets

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encrypted data transmission (HTTPS)
• Secure password storage
• Regular security audits and updates
• Restricted access to personal information

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing your information
• Data Portability: Request a copy of your information in a structured format
• Withdraw Consent: Withdraw your consent at any time (e.g., unsubscribe from emails)

To exercise any of these rights, please contact us at info@snowspoiledgifts.co.za

8. Email Communications and Unsubscribe

If you subscribe to our email notifications, we will send you updates about products, services, and promotions that match your interests.

You can unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any promotional email
• Contacting us directly at info@snowspoiledgifts.co.za
• Logging into your account and updating your communication preferences

Note: You will continue to receive transactional emails (order confirmations, invoices, etc.) even if you unsubscribe from promotional emails.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account Information: Retained until you request deletion or close your account
• Order History: Retained for 7 years for accounting and tax purposes
• Email Subscriptions: Retained until you unsubscribe

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Significant changes will be communicated via email to registered users.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Complaints to the Information Regulator

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Regulator of South Africa: